Careers At Community Health Centers of Greater Dayton

Community Health Centers of Greater Dayton (CHCGD) is a non-profit health care organization created from a collaborative effort between hospital systems and the local health department. CHCGD promotes a family atmosphere and seeks individuals who have a passion for providing quality patient care and customer service. We offer a competitive salary with very good benefits. Our mission is to improve the health of the underserved communities in Dayton and the surrounding area by providing preventive and primary health care services to patients, regardless of ability to pay.

CHCGD prohibits employment opportunity discrimination against a qualified individual on the basis of race, color, gender, age, religion, national origin, or disability. Employment opportunities include, but are not limited to, employee selection, promotion, training, development, compensation, termination, and corrective action.

Patient Service Representative-Centralized Scheduling

Department:	Centralized Scheduling
Location:	Dayton, OH

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Community Health Centers of Greater Dayton is seeking a Patient Service Representative to work in our Centralized Scheduling Department.

Schedule appointments for patients.

Answer telephone promptly and in a polite and professional manner.
Obtain and enter accurate demographic information into Next Gen (address, telephone number, name of insurance or self-pay status).
Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
Remind caller of cancellation/no-show policy.
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
Demonstrate understanding of when to escalate calls to physicians/practice manager/triage nurse.

Make reminder calls for appointments.
Make calls to reschedule appointments when necessary.
Provide assistance with mailings and other projects as call volume permits.
Other reasonably related duties as assigned by supervisor or manager.

Qualifications

Must be able to:

Handle confidential and sensitive information.
Communicate effectively on the telephone.
Relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
Exercise good judgment to handle calls appropriately.
Demonstrate good customer service.
Act as a team player.

High School or GED required. Associate's Degree or related healthcare certification preferred. One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.

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